robots.txt is a request, not a lock
It asks compliant crawlers to behave. A bot that ignores it is not a product bug — no robots.txt can stop it, and it does not protect private content.
Support
Here is the fastest way to get help, in order. Pick the route that matches what you need.
Open an issue on GitHub. This is the quickest route and it keeps the discussion attached to the code.
Use the support forum on the product's WordPress.org page. Answers there help the next person with the same question.
Email support@seoera.io.
Privacy
SEOEra products make no external requests, set no cookies, and collect no personal data. There is no analytics package, no licence check, and no usage telemetry — not an opt-out, simply nothing to opt out of.
Before you file
It asks compliant crawlers to behave. A bot that ignores it is not a product bug — no robots.txt can stop it, and it does not protect private content.
No AI service guarantees it will read the file. The product publishes it correctly; whether a given assistant fetches it is out of anyone's hands.
Open an issue with your WordPress and PHP version, and what you expected to happen.